You will hear a customer asking for help in a shop. Write down the answers to the questions concerning what she wants. You will hear the listening twice. After you have finished, click on the arrow to see if you have answered the questions correctly.

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1. What did the woman receive as a gift?

-- A briefcase

 

2. What kind of gift was it?

-- A birthday gift

 

3. Why does she not want it?

-- She doesn't like it and she already has one.

 

4. Why can't she get her money back?

-- She doesn't have a receipt.

 

5. What can she do with it?

-- She can exchange the briefcase.

 

6. What would she like?

-- A handbag

 

7. What kid of handbag would she like?

-- Something black, smallish and not too expensive

 

8. What kind of handbag was she looking for?

-- Something more classical

 

9. Where is the handbag that she likes?

-- In the window

 

10. What is the problem with the handbag she likes?

-- It costs less than the briefcase.

 

11. What can she have instead of a refund?

-- A credit note

 

12. Who would she like to speak to?

-- The Manager

 

13. What does the man think the manager will say?

-- He will say the same thing.

 

14. Where has the manager been?

    -- At lunch